A CIHQ Accredited Hospital
A CIHQ Accredited Hospital

CIHQ Accreditation

At Altus Houston Hospital, we are an approved hospital by the Center for Improvement in Healthcare Quality (CIHQ).

As per CIHQ Accreditation policy, we are posting a complaint process. This process is in place to ensure that Altus Hospital provides the highest level of quality.

If you have any questions on the process, please feel free to contact us.

The Official Complaint Process

Organizations using CIHQ accreditation for deemed-status purposes must inform patients, or their surrogate decision-maker, of the right to file complaints regarding quality of care concerns or safety issues to CIHQ.

The patient / surrogate decision maker is not required to notify the organization prior to filing the complaint.

The following is the information on how to contact CIHQ to file a complaint:

MailCenter for Improvement in Healthcare Quality P.O. Box 3620
McKinney, TX 75070
Attn: Chief Executive Officer
  • Phone 512-661-2813
  • Fax 805-934-8588

As we believe in top quality and transparency, at Altus Houston Hospital, we are proud to be a CIHQ Accredited Hospital!

Our Mission

Our mission is to provide the communities of Baytown and Houston with the highest quality patient care at the most affordable cost.