The Official Complaint Process
Organizations using CIHQ accreditation for deemed-status purposes must inform patients, or their surrogate decision-maker, of the right to file complaints regarding quality of care concerns or safety issues to CIHQ.
The patient / surrogate decision maker is not required to notify the organization prior to filing the complaint.
The following is the information on how to contact CIHQ to file a complaint:
MailCenter for Improvement in Healthcare Quality P.O. Box 3620
McKinney, TX 75070
Attn: Chief Executive Officer
As we believe in top quality and transparency, at Altus Houston Hospital, we are proud to be a CIHQ Accredited Hospital!
Our mission is to provide the communities of Baytown and Houston with the highest quality patient care at the most affordable cost.